5 Ways a Virtual Receptionist Service Can Make Your Clients Happier
Posted on December 13th, 2011
Imagine that you called a company and were routed through an automated attendant; no one answers, and you leave a message on a general voicemail box. Now imagine you called a different company and were greeted immediately by a live, cheerful person who introduces herself and asks how she may help you. What kind of an impression do […]
Read More...Hively: Customer Feedback Just Got Better
Posted on December 8th, 2011
Hively was written up on the blog everythingpr! Blogger Mihaela Lica Butler wrote a great post about Hively and how it’s improving customer feedback. Hively can be used by any company that needs to measure customer satisfaction, and can be particularly useful in PR and marketing, hospitality, sales, travel and leisure and more. As any modern […]
Read More...Hively Puts A Face On Consumers’ Experience
Posted on December 7th, 2011
Just in case you missed it, Hively was written up in front page of the Oregonian business section yesterday. It was a really great article written by Molly Young. The article talks about Hively and how we are approaching our business. “It’s important to be patient,” Lander said. “If you rush, all kinds of problems happen.” […]
Read More...Ruby Receptionists Uses Hively to Measure and Improve Customer Happiness
Posted on December 6th, 2011
We wanted to share one of our newest Hively customers: Ruby Receptionists, a virtual receptionist service. Ruby is a team of virtual receptionists trained to make a difference in your day. From their studio in Portland, Oregon, they answer calls for businesses across the nation with the kind of care and professionalism you would expect […]
Read More...Hively Rating Method in the Wild
Posted on December 1st, 2011
A few weeks ago we posted the first spotting of a real life Hively rating system. Today we had another one sent to us from a friend in Texas. This is a great example of the Hively rating method in the wild. This restaurant asks you to give them feedback by simply completing the picture […]
Read More...The Problem with 5 Star Rating Methods
Posted on November 29th, 2011
There are all types of rating methods online today. One of the most popular is the 5 star rating method. You’ve seen it everywhere from Yelp, to iTunes, to Amazon, to Netflix. Unfortunately 5 star rating methods face many challenges in their use, and numerous studies have identified flaws with this particular methodology. The graph […]
Read More...New in Hively: Custom Branding, High Score Tracking and Data Exporting
Posted on November 22nd, 2011
Today we released some new features in Hively. There are several new features we think you’ll be excited about. Hively now has new notification options, high score tracking, data exports and the ability to better promote your brand to your customers. Sweet! Custom Branding You can now style the page your customers see when they give […]
Read More...Who Can Use Hively?
Posted on November 17th, 2011
Hively is currently being used in multiple industries by companies of varying sizes and different team make ups, all across the country. Recently, we’ve also welcomed a few customers from the U.K. and Germany. Hively is not limited to specific industries, teams, or companies of any size. From start ups, to small businesses, to large […]
Read More...Real-life Hively Rating System!
Posted on November 15th, 2011
Our friend Amber Case – Founder and CEO of Geoloqi – shared with us a real-life Hively rating system. While attending the Øredev 2011 conference in Malmö, Sweden, the conference asked for feedback with a very simple rating method that looked very familiar! Attendees of Øredev 2011 were asked to simply place a colored sheet of […]
Read More...Meet the Startup Video Clips of Portland Seed Fund Companies at Demo Day
Posted on November 10th, 2011
Meet the Start Up is a great video blog showcasing local, Portland Startup companies. Hively Founder and CEO, Jason Lander, was featured on Meet the Startup back in July of this year. Meet the Statup was at the Portland Seed Fund Demo Day and recorded each of the company presentations. They’ve put together a great […]
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