Is Hively The Same As The Net Promoter System (NPS)?
Posted on June 7th, 2012
We often get asked if using Hively is similar to measuring customer happiness with the Net Promoter Score (NPS). Our answer is – yes… and no. Much of the fundamental components of Hively are based on NPS. However, Hively improves upon the NPS rating system in several ways. Below we’ve listed all the ways we […]
Read More...Hively Rating System In The Wild
Posted on May 23rd, 2012
The Hively rating system has once again been spotted in the wild! One of our customers sent this in to us while on a recent trip to China. While going through the passport control counter in Shanghai, China – this was spotted. After your passport is scanned, the panel lights up and asks for feedback […]
Read More...Bee Mania – About The Hively Brand
Posted on December 15th, 2011
Looks like we’re not the only ones fond of bees! Delia Gavrilescu, a blogger over at everythingpr.com pointed out the trend of bee themed brands that’s going on. It’s a very good observation. We’ve seen it for a while but thought perhaps it just seemed that way to us because of our brand. Nope. Looks […]
Read More...Hively Rating Method in the Wild
Posted on December 1st, 2011
A few weeks ago we posted the first spotting of a real life Hively rating system. Today we had another one sent to us from a friend in Texas. This is a great example of the Hively rating method in the wild. This restaurant asks you to give them feedback by simply completing the picture […]
Read More...The Problem with 5 Star Rating Methods
Posted on November 29th, 2011
There are all types of rating methods online today. One of the most popular is the 5 star rating method. You’ve seen it everywhere from Yelp, to iTunes, to Amazon, to Netflix. Unfortunately 5 star rating methods face many challenges in their use, and numerous studies have identified flaws with this particular methodology. The graph […]
Read More...Real-life Hively Rating System!
Posted on November 15th, 2011
Our friend Amber Case – Founder and CEO of Geoloqi – shared with us a real-life Hively rating system. While attending the Øredev 2011 conference in Malmö, Sweden, the conference asked for feedback with a very simple rating method that looked very familiar! Attendees of Øredev 2011 were asked to simply place a colored sheet of […]
Read More...Net Promoter Score Vs. Hively (Pt. 2)
Posted on November 8th, 2011
Many companies have considered using the Net Promoter Score (NSP) as the go-to method for measuring customer happiness. Although there are some great aspects of the NPS rating method, we highlighted several several failures of the Net Promoter Score in our last post in this series. In this post, we’ll describe how Hively improves upon […]
Read More...Net Promoter Score Vs. Hively (pt. 1)
Posted on November 1st, 2011
One of the questions we get asked often is “how does the Net Promoter Score (NPS) compare to Hively?” Or, “is the Hively rating method similar to the Net Promoter Score (NPS)?” Our answer is that yes, it is similar. However, we believe that Hively improves upon the NPS rating system in a few ways. […]
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