Read some tips from customer service experts! These people were Top Score holders in Hively and led their teams in providing excellent customer service!
Kelly
Give us 1 tip for providing excellent customer service:
Take the time to re-read what you’ve written to the customer before you send it. Don’t rush through it. Check your spelling, your syntax, your grammar and your information. Details make the difference.
Name: Kelly Degler
Team: Trainsignal
Michael
Give us 1 tip for providing excellent customer service:
Remember to smile! Customers may not be able to see it, but a smile comes through over your voice on the telephone!
Name: Michael Armstrong
Team: Infomart2000
Bianca
Give us 1 tip for providing excellent customer service:
The best way to provide excellent customer service is to understand the needs of your customer. Then, tailor the service to each individual in the manner which best suits them.
Name: Bianca Stover
Kurt
Kurt had the top Hively score for his team at Advantage On-Call.
Short and Sweet while being sincere.
Name: Kurt Elliott
Team: Advantage On-Call
Jill
Jill had the top score on his team at Ruby Receptionists.
Be innovative, and offer your customers different solutions or work-arounds to help solve problems. This may mean going the extra mile, and it’s worth it. Your customers will see your willingness to help and feel you are taking special care of them – because you are!
Name: Jill Holmes
Team: Ruby Receptionists
Shelly
Shelly had the top Hively score for her team at ESoftware Professionals.
Remember that everyone has their own style of learning.
Name: Shelly Anibas
Team: ESoftware Professionals
Shashi
Shashi had the top score on his team at Intel.
Provide timely service. The customer has proven they are committed by buying your product, so you should be responsive and empathetic to their needs when they have problems. No problem should be too small to provide a rapid response. Fast service is also one of the few pieces of positive feedback that people love to share!
Name: Shashi Jain
Team: Intel
Kendra
Kendra had the top Hively score for her team at Ruby Receptionists.
Create a clear vision of the experience you want to create for your clients, and then put the right people and processes in place to make that happen.
Name: Kendra Neal
Team: Ruby Receptionists
Jamie
Jamie had the top score on her team at Grapetree Medical Staffing.
Always having a cheerful tone while speaking with customers!
Name: Jamie Foster
Cyndi
Cyndi had the top Hively score for her team at GrapeTree Medical Staffing.
Make your customer feel important and appreciated. Be a good listener.
Name: Cyndi
Pam
Pam had the top score on her team at Grapetree Staffing.
Let the customer know they have your complete attention and they are the most important person at that moment.
Name: Pam
Team: Smashing Concordians from Grape Tree Medical Staffing
Connie
Connie had the top Hively score for her team at eSoftware Professionals.
I always try to make the support or training fit the person with whom I’m speaking. Sometimes this means bringing a little laughter or personal touch to the conversation, other times to-the-point service is the key. The more experience you have with the customer, the easier this becomes.
Name: Connie
Team: eSoftware Professionals
Amy
Amy had a Top Score of 30 for her team in January 2012.
Respond to any client question or issue immediately. Let them know you are committed to solving the situation and value their partnership.
Name: Amy
Team: Staffing eTrainer
Peter
Peter provides customer service to customers of 11 Bridges, all across the nation. He had a Top Score of 26 for his team in October 2011.
I do my best to delight the customers I speak with by always being friendly.
Name: Peter David
Team: 11 Bridges
