Blog, News & Announcements

Customer Satisfaction and Employee Motivation- Finding The Balance With Hively

Posted on September 5th, 2018

Customer satisfaction and employee motivation are key components to help you grow and scale a company. It’s something on which we place massive importance here at Ridestore – finding that all important balance and watching our employees thrive and our customers enjoying our service even more. Who Is Ridestore We are ​Ridestore​. A fast-growing e-commerce […]

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New feature: Custom fields

Posted on June 28th, 2018

We’re very excited to announce a significant new feature now available on Hively premium plans – Custom Fields. The standard Hively feedback page shows the three smiley icons (Happy, Satisfied, Unhappy) along with three fields – Name, Email and Comment. Over time we’ve had many requests asking if it’s possible to change these fields or […]

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New feature: Branded Thanks Buttons

Posted on March 15th, 2018

One of the most important things your customer will see as part of the rating process is the “Thanks” page which displays when they have finished leaving a rating. There’s a great opportunity here to interact further with your customers so the Hively team is very pleased to announce a new feature: Branded Thanks Buttons! […]

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Hively now integrates with CodeTwo

Posted on January 30th, 2018

We’re pleased to announce that Hively now integrates with email signature manager CodeTwo. CodeTwo offers solutions for managing signatures across your organisation in Microsoft Exchange and Office 365, making this perhaps the simplest way to roll Hively out to your whole organisation. Using CodeTwo, the Hively snippet can be added once for all members of […]

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Workflow improvements for Admins

Posted on October 24th, 2017

We’ve added a few workflow improvements to make the lives of Admins that little bit easier, especially those looking after larger accounts. Collectively, they’re worth a quick blog post. The changes are: Search for Team Members If you have more than a few dozen team members you’re likely to benefit from the new Search field […]

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Social sharing of ratings

Posted on August 24th, 2017

Another feature just went live… we’re on a roll! With this latest release, you have the ability to share feedback to Twitter and Facebook from within Hively where permission has been given by the rater. This feature will be particularly handy when you receive ‘testimonial style’ feedback. For a long time, we’ve had a checkbox […]

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New, better financials in Hively

Posted on August 22nd, 2017

The latest Hively release is all about financials. With this release: The old receipts are gone (hooray!), replaced by clearer, more detailed invoices that should contain all of the information you need. You can now have more than one billing contact. Billing contacts don’t need to be Hively users and can be added by Admins […]

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How can I get more feedback? Try a Rating Request (part 2)

Posted on July 18th, 2017

In our last blog post we discussed how you can use Rating Requests to get more feedback from your customers and I mentioned how here at Hively we’d done just that ourselves, generating almost ten times the feedback we’d been getting before. So, now that we’ve got all this extra information, what do we do […]

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How can I get more feedback? Try a Rating Request

Posted on June 27th, 2017

One of the questions we get asked from time to time by our customers is “How can I get more feedback?”. If you’d like to get even more information from your customers than what flows through from having the Hively snippet in your email signature there’s a way to do this – it’s called a […]

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New reporting functionality

Posted on June 22nd, 2017

With the introduction of the new reporting module in Hively customers on paid plans will now be able to dive deeper into their feedback. The new reporting functionality can be accessed by selecting Reporting from the main menu. Fundamentally, two types of reports can be run – summary and detail. Detail reports don’t aggregate your […]

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