Blog, News & Announcements

Check out the Interview with Jason Lander – Founder and CEO of Hively on IdeaMensch

Posted on September 25th, 2012

IdeaMensch is a blog that interviews founders of start up companies. Check out their interview with Jason Lander, Founder and CEO of Hively. Where did the idea for Hively come from? We worked with companies for years that were incredibly focused on customer service. However, most of them weren’t measuring their customer satisfaction levels, and […]


Hively Launches the Buzz Immediate Employee Feedback and Reward System

Posted on August 14th, 2012

We’re happy to officially release our Buzz feature of Hively! The feedback from the feature and our partnership integration with Tango Card has been so overwhelmingly positive we’ve decided to take it out of beta early and make it available to everyone. The Buzz immediate employee feedback and reward system enhances Hively’s easy platform for […]


Hively Closed Loop Customer Feedback and Employee Rewards

Posted on August 8th, 2012

Companies that measure customer feedback and reward employees for delivering outstanding customer service can gain a competitive edge and boost their bottom lines. These companies will see greater customer loyalty, less employee turnover and improved morale. Hively is the first web based system that offers you a complete ‘closed loop’ feedback system from customer to employee. […]


How to Reward Your Employees with Buzz and Gift Cards from Tango Card

Posted on August 2nd, 2012

Last week we launched our Buzz feature enabling you to immediately recognize, reward and motivate your employees and fellow team members. We also added the ability to attach real time, tangible rewards in the form of gift cards delivered through our new partner – Tango Card. Here’s a quick overview on how to get started […]


Hively Partners with Tango Card to Reward Great Customer Service

Posted on July 31st, 2012

We have some exciting news to announce! We have partnered with one of our favorite companies – Tango Card. Tango Card enables companies to incorporate digital goods into gift card and loyalty programs. Their solutions power Bing Rewards, FedEx, Toluna, and now Hively! In our latest release we introduced the Buzz feature that enables team members […]


Reward and Motivate Your Employees and Fellow Team Members with Buzz from Hively!

Posted on July 26th, 2012

Earlier this week we announced a new feature we’ve been working on for a few months now – Buzz! The idea came about very early after launching Hively when customers stated requesting the ability for team members (employees) to give feedback to each other. One of the key requirements requested with this feature was to […]


Ta-Da! Introducing Hively Buzz!

Posted on July 24th, 2012

Today we’re really excited to announce the ‘Buzz’ version of Hively! We’ve had several customers request the ability for team members (employees) to give feedback to each other and to have that feedback be separate from customer feedback. Employees giving each other feedback is a great way to keep your team members motivated and get […]


5 Tips for Using Customer Feedback to Change Company Behavior

Posted on April 5th, 2012

Knowing when and how to properly gather customer feedback is imperative for any successful Business. However, acting on this feedback and using it to influence your company internally is even more important. Properly implementing a closed loop feedback system can dramatically improve every aspect of your company from the products you sell, to how you […]


Gamifying Customer Satisfaction

Posted on March 29th, 2012

The gamification of customer satisfaction is a hot topic right now. A few weeks back, CRM Analyst Lauren Carlson wrote a post on Software Advice about the idea of companies like UseVoice adding gaming elements to their help desk software. The article titled, Gamification, The Key to Preventing Support Area Burnout, focuses on how adding […]


Who Can Use Hively?

Posted on November 17th, 2011

Hively is currently being used in multiple industries by companies of varying sizes and different team make ups, all across the country. Recently, we’ve also welcomed a few customers from the U.K. and Germany. Hively is not limited to specific industries, teams, or companies of any size. From start ups, to small businesses, to large […]


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