Blog, News & Announcements

New Feature: Rating Request Templates

Posted on February 7th, 2019

Rating Requests have been a part of Hively since the early days and are a very effective way to get more feedback. In fact, the majority of feedback we receive internally (and some of the very best feedback too!) comes via Rating Requests. As such, we’re on a mission to lift their usage rates starting […]

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New, better financials in Hively

Posted on August 22nd, 2017

The latest Hively release is all about financials. With this release: The old receipts are gone (hooray!), replaced by clearer, more detailed invoices that should contain all of the information you need. You can now have more than one billing contact. Billing contacts don’t need to be Hively users and can be added by Admins […]

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How can I get more feedback? Try a Rating Request (part 2)

Posted on July 18th, 2017

In our last blog post we discussed how you can use Rating Requests to get more feedback from your customers and I mentioned how here at Hively we’d done just that ourselves, generating almost ten times the feedback we’d been getting before. So, now that we’ve got all this extra information, what do we do […]

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New reporting functionality

Posted on June 22nd, 2017

With the introduction of the new reporting module in Hively customers on paid plans will now be able to dive deeper into their feedback. The new reporting functionality can be accessed by selecting Reporting from the main menu. Fundamentally, two types of reports can be run – summary and detail. Detail reports don’t aggregate your […]

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More control over required fields

Posted on March 21st, 2017

Previously, setting fields in Hively as optional or required was an all-or-nothing choice. The Name, Email and Comment fields were either required for all rating types (Happy, Satisfied and Unhappy), or were optional for all. This has now changed so that each field can individually be set to optional or required for each rating type […]

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New Feature: Team Member access controls

Posted on February 23rd, 2017

By default, Hively shares quite a lot of information between Team Members. For instance, Team Members can see their own ratings as well as the Leaderboard, which includes summary level information on the ratings of their fellow Team Members. We’ve found this to be a good default but it’s not a perfect fit for all […]

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New feature: Multiple languages

Posted on August 3rd, 2016

Bonjour! Hola! Ciao! If you communicate with your customers and employees in languages other than English, Hively now has you covered. With the addition of support for multiple languages in Hively, you can now: Set your account’s default language. Set a different language for individual team members. Set a team member up to receive ratings […]

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10 Simple Changes to Refine Your Customer Service on Social Media

Posted on March 15th, 2016

1. Sign off tweets and messages with your name. Your name is reassuring. It tells your customers that an actual human is sitting behind the keyboard. It says “your problem is in my hands and I will deal with it”. Customers are wary of anonymous brands – putting yourself out there can reduce that. You […]

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