Customer Satisfaction and Employee Motivation- Finding The Balance With Hively
Posted on September 5th, 2018
Customer satisfaction and employee motivation are key components to help you grow and scale a company. It’s something on which we place massive importance here at Ridestore – finding that all important balance and watching our employees thrive and our customers enjoying our service even more. Who Is Ridestore We are Ridestore. A fast-growing e-commerce […]
Read More...Social sharing of ratings
Posted on August 24th, 2017
Another feature just went live… we’re on a roll! With this latest release, you have the ability to share feedback to Twitter and Facebook from within Hively where permission has been given by the rater. This feature will be particularly handy when you receive ‘testimonial style’ feedback. For a long time, we’ve had a checkbox […]
Read More...How can I get more feedback? Try a Rating Request
Posted on June 27th, 2017
One of the questions we get asked from time to time by our customers is “How can I get more feedback?”. If you’d like to get even more information from your customers than what flows through from having the Hively snippet in your email signature there’s a way to do this – it’s called a […]
Read More...New feature: custom smileys
Posted on July 21st, 2016
Many of you have asked for a way to customise your smileys in Hively and now you can! Out of the box, Hively gives you the choice between the standard hexagonal smileys: and a new rounded set: Further, if you have an idea for something that really reflects your brand, you can upload your own […]
Read More...How Your Customer Feedback Software Can Benefit You Best
Posted on June 27th, 2013
I’ve always been the kind of person that learns best from personal experience. If I buy something that requires assembly, I just rip open the box and start trying to figure it out myself – no time for instructions. Recently, I learned (the hard way) the risks involved in this approach with customer feedback. You […]
Read More...At 3dcart, Customer Satisfaction is Priority No. 1
Posted on June 26th, 2013
Since 1997, 3dcart has provided online retailers with ecommerce software that has become widely known for being reliable, full-featured and extremely user friendly. Today, 3dcart powers more than 16,000 global e-stores, and their award-winning, U.S. based, in-house customer service department is on hand 24/7/365 to offer free phone, email and video chat support. Steve Jobs […]
Read More...Just In Time For The Holidays – Show Off Your Customer Happiness With A WOW Wall!
Posted on December 19th, 2012
Many of our customers have asked us for the ability to show off their customer happiness scores. Several have even gone as far as updating their company blog monthly with the information. So, we’ve made it easy to publicly display your customer happiness ratings. We’re happy to announce a new feature in Hively – the […]
Read More...The 3 Biggest Misconceptions Small Business Owners Have About Customer Service
Posted on October 3rd, 2012
One thing about the customer service space that really irks me is this obsessive emphasis on “best practices” and generic tips… all of them backed by almost no data. That’s a shame, because the data is definitely out there, in the form of consumer research studies and social psychology books & experiments. While most of the […]
Read More...Check out the Interview with Jason Lander – Founder and CEO of Hively on IdeaMensch
Posted on September 25th, 2012
IdeaMensch is a blog that interviews founders of start up companies. Check out their interview with Jason Lander, Founder and CEO of Hively. Where did the idea for Hively come from? We worked with companies for years that were incredibly focused on customer service. However, most of them weren’t measuring their customer satisfaction levels, and […]
Read More...Increase Your Customer Engagement with Hively Thanks Buttons
Posted on September 5th, 2012
When customers leave you feedback with Hively your engagement with them doesn’t have to stop there! Hively provides you with ‘thanks buttons’ to add to the customer feedback process. What are thanks buttons? Thanks buttons are customizable buttons that link to web pages, videos, white papers, coupons or even send emails. These buttons give your […]
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