Blog, News & Announcements

Introducing Hively’s Referral Program

Posted on December 4th, 2018

Do you think Hively is the bee’s knees? If so, you’ll be pleased to know that we now have a Referral Program! Whenever you refer someone to Hively: You can receive an incentive which could be as much as $1,000 USD. The company you refer will receive a bonus month on their first month’s premium […]

Read More...

New feature: Custom fields

Posted on June 28th, 2018

We’re very excited to announce a significant new feature now available on Hively premium plans – Custom Fields. The standard Hively feedback page shows the three smiley icons (Happy, Satisfied, Unhappy) along with three fields – Name, Email and Comment. Over time we’ve had many requests asking if it’s possible to change these fields or […]

Read More...

New feature: Branded Thanks Buttons

Posted on March 15th, 2018

One of the most important things your customer will see as part of the rating process is the “Thanks” page which displays when they have finished leaving a rating. There’s a great opportunity here to interact further with your customers so the Hively team is very pleased to announce a new feature: Branded Thanks Buttons! […]

Read More...

Hively now integrates with CodeTwo

Posted on January 30th, 2018

We’re pleased to announce that Hively now integrates with email signature manager CodeTwo. CodeTwo offers solutions for managing signatures across your organisation in Microsoft Exchange and Office 365, making this perhaps the simplest way to roll Hively out to your whole organisation. Using CodeTwo, the Hively snippet can be added once for all members of […]

Read More...

Workflow improvements for Admins

Posted on October 24th, 2017

We’ve added a few workflow improvements to make the lives of Admins that little bit easier, especially those looking after larger accounts. Collectively, they’re worth a quick blog post. The changes are: Search for Team Members If you have more than a few dozen team members you’re likely to benefit from the new Search field […]

Read More...

Social sharing of ratings

Posted on August 24th, 2017

Another feature just went live… we’re on a roll! With this latest release, you have the ability to share feedback to Twitter and Facebook from within Hively where permission has been given by the rater. This feature will be particularly handy when you receive ‘testimonial style’ feedback. For a long time, we’ve had a checkbox […]

Read More...

Introducing the Getting Started Guide

Posted on May 23rd, 2017

Hively’s new Getting Started Guide makes the process of getting new users on your account up to speed easier and hopefully a bit more fun! Now, when a new user logs into Hively for the first time, they’ll be greeted by a new section at the top of their screen that looks like this. The […]

Read More...

Multi-team accounts now available in Hively

Posted on May 26th, 2016

Hively accounts can now be split up into multiple teams. This can be useful: Where you have a larger account and would like to track metrics by team. Where you want Team Leaders to have visibility of their Team Member’s ratings, but not of Team Members of other teams. Where you have multiple brands within […]

Read More...

Just In Time For The Holidays – Show Off Your Customer Happiness With A WOW Wall!

Posted on December 19th, 2012

Many of our customers have asked us for the ability to show off their customer happiness scores. Several have even gone as far as updating their company blog monthly with the information. So, we’ve made it easy to publicly display your customer happiness ratings. We’re happy to announce a new feature in Hively – the […]

Read More...

Hively Now Integrates with Help Scout!

Posted on November 7th, 2012

We just finished adding a new integration partner to Hively. This time with one of our favorite help desk applications – Help Scout. Help Scout is perhaps, the most simple solution available for managing your customer support. It’s easy to get started with Help Scout and ideal for small businesses. It’s easy to insert Hively […]

Read More...

Happy customers make happy teams

Free for teams of 3. No credit card required on signup.