Blog, News & Announcements

How Your Customer Feedback Software Can Benefit You Best

Posted on June 27th, 2013

I’ve always been the kind of person that learns best from personal experience. If I buy something that requires assembly, I just rip open the box and start trying to figure it out myself – no time for instructions. Recently, I learned (the hard way) the risks involved in this approach with customer feedback. You […]


At 3dcart, Customer Satisfaction is Priority No. 1

Posted on June 26th, 2013

Since 1997, 3dcart has provided online retailers with ecommerce software that has become widely known for being reliable, full-featured and extremely user friendly. Today, 3dcart powers more than 16,000 global e-stores, and their award-winning, U.S. based, in-house customer service department is on hand 24/7/365 to offer free phone, email and video chat support. Steve Jobs […]


The 3 Biggest Misconceptions Small Business Owners Have About Customer Service

Posted on October 3rd, 2012

One thing about the customer service space that really irks me is this obsessive emphasis on “best practices” and generic tips… all of them backed by almost no data. That’s a shame, because the data is definitely out there, in the form of consumer research studies and social psychology books & experiments. While most of the […]


Gamifying Customer Satisfaction

Posted on March 29th, 2012

The gamification of customer satisfaction is a hot topic right now. A few weeks back, CRM Analyst Lauren Carlson wrote a post on Software Advice about the idea of companies like UseVoice adding gaming elements to their help desk software. The article titled, Gamification, The Key to Preventing Support Area Burnout, focuses on how adding […]


Tips for Gathering Customer Feedback

Posted on December 22nd, 2011

Blog post by Hively Founder, Jason Lander. This post originally appeared on Ruby Receptionist’s blog – The Watercooler. How many times a week do you get this email? “Will you please take a few minutes to fill out our survey?” My personal email inbox currently holds requests for survey feedback from more than 10 companies. Apple’s in there, a hotel, […]


5 Ways to Delight Your Customers

Posted on December 20th, 2011

Blog post by Hively Founder, Jason Lander. This post originally appeared on Monster’s Blog – MonsterThinking. The new metric for measuring business success is customer delight. If you’re not delighting your customers, the prospect of growth in today’s highly competitive, low-growth economy isn’t promising. When was the last time you went above and beyond and completely “delighted” […]


5 Ways a Virtual Receptionist Service Can Make Your Clients Happier

Posted on December 13th, 2011

Imagine that you called a company and were routed through an automated attendant; no one answers, and you leave a message on a general voicemail box. Now imagine you called a different company and were greeted immediately by a live, cheerful person who introduces herself and asks how she may help you. What kind of an impression do […]


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