Blog, News & Announcements

Hively Launches the Buzz Immediate Employee Feedback and Reward System

Posted on August 14th, 2012

We’re happy to officially release our Buzz feature of Hively! The feedback from the feature and our partnership integration with Tango Card has been so overwhelmingly positive we’ve decided to take it out of beta early and make it available to everyone.

The Buzz immediate employee feedback and reward system enhances Hively’s easy platform for soliciting and measuring customer feedback by giving users the ability to quickly offer employees a pat on the back – and to move from a virtual to a tangible reward system.

Check out what one of our customers – Ruby Receptionists – has to say about it.

…now, through the addition of the Buzz reward feature, we can swiftly recognize those employees that go above and beyond our standard of delivering a mix of friendliness, charm, can-do attitude and professionalism.”  Jill Nelson, founder and CEO of virtual reception service Ruby Receptionists.

How does the Buzz feature change things from companies focused on delivering exceptional customer service? Read what Hively CEO Jason Lander has to say about that.

“Immediately recognizing and rewarding outstanding customer service can give an organization a competitive edge and boost its bottom line through reduced employee turnover and improved morale,” explained Jason Lander, CEO and co-founder of Hively. “According to a recent study conducted by Towers Watson, only 36 percent of responding organizations tied their competency models to a reward program. Yet organizations with reward and talent management programs are more than twice as likely to be high-performing companies. Hively, now enhanced with Buzz, closes this gap.”

How does Buzz work?

…for businesses wanting to move from a virtual to a tangible rewards program, Buzz includes an option to tie accolades to rewards. Through a new partnership with Tango Card, Hively users can deliver real time rewards to top performing team members through gift cards that can be redeemed for cash, donated to charity or exchanged for merchandise from companies such as Amazon, Starbucks, Nike and Zappos.

You can read the official press release on the Buzz employee feedback and reward system from Hively here.

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