Blog, News & Announcements

New reporting functionality

Posted on June 22nd, 2017

With the introduction of the new reporting module in Hively customers on paid plans will now be able to dive deeper into their feedback. The new reporting functionality can be accessed by selecting Reporting from the main menu. Fundamentally, two types of reports can be run – summary and detail. Detail reports don’t aggregate your […]


Introducing the Getting Started Guide

Posted on May 23rd, 2017

Hively’s new Getting Started Guide makes the process of getting new users on your account up to speed easier and hopefully a bit more fun! Now, when a new user logs into Hively for the first time, they’ll be greeted by a new section at the top of their screen that looks like this. The […]


More control over required fields

Posted on March 21st, 2017

Previously, setting fields in Hively as optional or required was an all-or-nothing choice. The Name, Email and Comment fields were either required for all rating types (Happy, Satisfied and Unhappy), or were optional for all. This has now changed so that each field can individually be set to optional or required for each rating type […]


New Feature: Team Member access controls

Posted on February 23rd, 2017

By default, Hively shares quite a lot of information between Team Members. For instance, Team Members can see their own ratings as well as the Leaderboard, which includes summary level information on the ratings of their fellow Team Members. We’ve found this to be a good default but it’s not a perfect fit for all […]


New feature: Multiple languages

Posted on August 3rd, 2016

Bonjour! Hola! Ciao! If you communicate with your customers and employees in languages other than English, Hively now has you covered. With the addition of support for multiple languages in Hively, you can now: Set your account’s default language. Set a different language for individual team members. Set a team member up to receive ratings […]


New feature: custom smileys

Posted on July 21st, 2016

Many of you have asked for a way to customise your smileys in Hively and now you can! Out of the box, Hively gives you the choice between the standard hexagonal smileys: and a new rounded set: Further, if you have an idea for something that really reflects your brand, you can upload your own […]


Multi-team accounts now available in Hively

Posted on May 26th, 2016

Hively accounts can now be split up into multiple teams. This can be useful: Where you have a larger account and would like to track metrics by team. Where you want Team Leaders to have visibility of their Team Member’s ratings, but not of Team Members of other teams. Where you have multiple brands within […]


10 Simple Changes to Refine Your Customer Service on Social Media

Posted on March 15th, 2016

1. Sign off tweets and messages with your name. Your name is reassuring. It tells your customers that an actual human is sitting behind the keyboard. It says “your problem is in my hands and I will deal with it”. Customers are wary of anonymous brands – putting yourself out there can reduce that. You […]


How Your Customer Feedback Software Can Benefit You Best

Posted on June 27th, 2013

I’ve always been the kind of person that learns best from personal experience. If I buy something that requires assembly, I just rip open the box and start trying to figure it out myself – no time for instructions. Recently, I learned (the hard way) the risks involved in this approach with customer feedback. You […]


At 3dcart, Customer Satisfaction is Priority No. 1

Posted on June 26th, 2013

Since 1997, 3dcart has provided online retailers with ecommerce software that has become widely known for being reliable, full-featured and extremely user friendly. Today, 3dcart powers more than 16,000 global e-stores, and their award-winning, U.S. based, in-house customer service department is on hand 24/7/365 to offer free phone, email and video chat support. Steve Jobs […]


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