Creative Marketing Uses for QR Codes
Posted on February 2nd, 2012
Have you seen these odd looking shapes before? Most likely you’ve seen them on movie posters or magazine ads. Although similar, these symbols are not bar codes or UPC symbols. This funny looking square of black pixels is called a ‘Quick Response Code‘ or ‘QR Code’ for short. If you’re unfamiliar, […]
Read More...How to Ensure Your Team’s Success With Hively
Posted on January 31st, 2012
Recently, one of our new customers sent us a simple but excellent question about Hively. The question: “What’s the best way to ensure my team’s success with Hively?” We thought it was an excellent question and sounded like a great blog topic for us to jump on. So here you go. Here are 10 suggestions on […]
Read More...Customer Feedback Helps Your Employees Be Successful
Posted on January 24th, 2012
One of the best investments you can make as a manager, executive, or business owner is in making your employees successful. Companies focused on making their employees happy and successful are more innovative, productive and create exceptional customer experiences. Put simply, happy employees make happy customers. A sure way to make your employees successful is […]
Read More...New in Hively: Customer Happiness and Team Performance Reporting, and Direct Customer Feedback Requests
Posted on January 12th, 2012
Today we released some new features in Hively. There are several new features we think you’ll be excited about. Hively now has customer happiness and team performance reporting, as well as direct customer feedback requests. Customer Happiness and Team Performance Graphs and Trends. Team leaders now have the ability to see graphs and trends for all customer […]
Read More...Service Counts!
Posted on January 6th, 2012
Does bad customer service drive you crazy? That’s a question so popular that CNBC has turned it into a tv show. Check out this clip for ‘Customer (Dis)service. What do you think? Are companies out there getting the message that paying attention to customer satisfaction is critical to their success?
Read More...What Our Customers Say About Hively
Posted on January 5th, 2012
Over the last couple of months it’s been great to work with and get feedback from so many new customers. It’s your insight and feedback that helps drive what we deliver in Hively. Our goal with Hively is to build a simple, yet incredibly useful application for gathering customer feedback, measuring customer happiness and rewarding […]
Read More...Top Business Resolution for 2012: Improved Customer Happiness
Posted on January 3rd, 2012
Does your business have big plans for 2012? Hopefully 2011 treated you well and helped you prepare for 2012. Do you have any resolutions for your business in this new year? If so, we’d guess some of those items might include: Increase revenue Gain new customers Move office space Create employee incentive plan Stop eating […]
Read More...Tips for Gathering Customer Feedback
Posted on December 22nd, 2011
Blog post by Hively Founder, Jason Lander. This post originally appeared on Ruby Receptionist’s blog – The Watercooler. How many times a week do you get this email? “Will you please take a few minutes to fill out our survey?” My personal email inbox currently holds requests for survey feedback from more than 10 companies. Apple’s in there, a hotel, […]
Read More...5 Ways to Delight Your Customers
Posted on December 20th, 2011
Blog post by Hively Founder, Jason Lander. This post originally appeared on Monster’s Blog – MonsterThinking. The new metric for measuring business success is customer delight. If you’re not delighting your customers, the prospect of growth in today’s highly competitive, low-growth economy isn’t promising. When was the last time you went above and beyond and completely “delighted” […]
Read More...Bee Mania – About The Hively Brand
Posted on December 15th, 2011
Looks like we’re not the only ones fond of bees! Delia Gavrilescu, a blogger over at everythingpr.com pointed out the trend of bee themed brands that’s going on. It’s a very good observation. We’ve seen it for a while but thought perhaps it just seemed that way to us because of our brand. Nope. Looks […]
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