Net Promoter Score Vs. Hively (Pt. 2)
Posted on November 8th, 2011
Many companies have considered using the Net Promoter Score (NSP) as the go-to method for measuring customer happiness. Although there are some great aspects of the NPS rating method, we highlighted several several failures of the Net Promoter Score in our last post in this series. In this post, we’ll describe how Hively improves upon […]
Read More...Portland Seed Fund Demo Day – Hively Press
Posted on November 3rd, 2011
It’s been great having been part of the Portland Seed Fund over the last several months. We had an amazing opportunity to work with 7 other amazing companies and get advise and direction from great mentors. Yesterday was the final event of the Portland Seed Fund – a “Demo Day” that had all of us […]
Read More...Net Promoter Score Vs. Hively (pt. 1)
Posted on November 1st, 2011
One of the questions we get asked often is “how does the Net Promoter Score (NPS) compare to Hively?” Or, “is the Hively rating method similar to the Net Promoter Score (NPS)?” Our answer is that yes, it is similar. However, we believe that Hively improves upon the NPS rating system in a few ways. […]
Read More...Oregon Business Magazine Mentions Portland Seed Fund Companies Including Hively
Posted on October 27th, 2011
Being part of the Portland Seed Fund over the last several months has been an incredible experience. We’ve had the opportunity to work with some amazing entrepreneurs in other start ups and get advice from some very successful mentors. The Oregon Business Magazine wrote a great article on the Portland Seed Fund companies involved with the […]
Read More...Customer Satisfaction Surveys Are No Longer Relevant (Pt. 2)
Posted on October 25th, 2011
In our last post we listed reasons surveys are no longer relevant for measuring customer satisfaction and engagement. Now let’s look at what can be done to improve this process. When it comes to managing your brand online, things are moving and changing fast out there. Companies these days need to constantly measure customer happiness […]
Read More...Customer Satisfaction Surveys Are No Longer Relevant (Pt. 1)
Posted on October 20th, 2011
How many times a week do you get this email? “Thank you for working with [Name of Company]. Will you please take a few minutes to give us feedback by filling out this short survey?” [Delete] My personal e-mail inbox currently holds requests for survey feedback from more than 10 companies. Apple’s in there, a […]
Read More...Happy Customers Make Happy Teams
Posted on October 18th, 2011
Today we finished our promotional video for Hively. Happy customers make happy teams. Friend us on YouTube! It’s just over 1 minute and a great way to better understand the value of Hively. Give it a view. We think you’ll get a kick out of it.
Read More...New Customer Rating Snippet Added to the Gallery: Sleek!
Posted on October 17th, 2011
Last week we launched the new rating snippet gallery feature, creating additional opportunities for you to gather customer feedback. The rating snippet options we’ve added are just the beginning. For example, we just added one more. It’s called Sleek. Sleek is an inline rating snippet option that was requested by one of our customers. We […]
Read More...Measuring Customer Satisfaction Both Online and Offline
Posted on October 11th, 2011
We just released a new feature in Hively – the Hively Rating Snippet Gallery. We listened to our customers and heard from many that you wanted to gather customer feedback in every engagement – both online and offline. The rating snippet gallery is a set of different rating snippet options that lets you do just that! […]
Read More...Customer Satisfaction and Survey Gathering Simplified with Hively
Posted on September 15th, 2011
Hively is a simple customer survey and satisfaction measurement application that enables businesses to gather customer feedback with 1 click, whenever they want. Online PR News – 14-September-2011 – Hively, Inc. (http://www.teamhively.com) announced the release of its new web application for gathering customer feedback and measuring customer satisfaction. Hively better connects businesses with their customers by […]
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