How Your Customer Feedback Software Can Benefit You Best
I’ve always been the kind of person that learns best from personal experience. If I buy something that requires assembly, I just rip open the box and start trying to figure it out myself – no time for instructions. Recently, I learned (the hard way) the risks involved in this approach with customer feedback. You […]
Read More...At 3dcart, Customer Satisfaction is Priority No. 1
Since 1997, 3dcart has provided online retailers with ecommerce software that has become widely known for being reliable, full-featured and extremely user friendly. Today, 3dcart powers more than 16,000 global e-stores, and their award-winning, U.S. based, in-house customer service department is on hand 24/7/365 to offer free phone, email and video chat support. Steve Jobs […]
Read More...Just In Time For The Holidays – Show Off Your Customer Happiness With A WOW Wall!
Many of our customers have asked us for the ability to show off their customer happiness scores. Several have even gone as far as updating their company blog monthly with the information. So, we’ve made it easy to publicly display your customer happiness ratings. We’re happy to announce a new feature in Hively – the […]
Read More...Customer Happiness Matters to Travelers Haven
Travelers Haven provides cost-effective temporary housing services and personalized travel assistance. Offering furnished housing rates 57% below the national average for corporate housing, and hotel discounts up to 30% below listed rates, Travelers Haven can save you money while improving the quality of travel and housing. Companies partner with Travelers Haven and outsource their temporary housing and travel […]
Read More...Why We Changed Our Scoring Method in Hively
Our main focus with Hively is to provide the best product with the most value possible to our customers. With that in mind, we are constantly seeking feedback, researching, and looking for ways to improve our product. In this latest release we made a change to the way the scoring works in Hively. This decision […]
Read More...Top Business Resolution for 2012: Improved Customer Happiness
Does your business have big plans for 2012? Hopefully 2011 treated you well and helped you prepare for 2012. Do you have any resolutions for your business in this new year? If so, we’d guess some of those items might include: Increase revenue Gain new customers Move office space Create employee incentive plan Stop eating […]
Read More...5 Ways to Delight Your Customers
Blog post by Hively Founder, Jason Lander. This post originally appeared on Monster’s Blog – MonsterThinking. The new metric for measuring business success is customer delight. If you’re not delighting your customers, the prospect of growth in today’s highly competitive, low-growth economy isn’t promising. When was the last time you went above and beyond and completely “delighted” […]
Read More...5 Ways a Virtual Receptionist Service Can Make Your Clients Happier
Imagine that you called a company and were routed through an automated attendant; no one answers, and you leave a message on a general voicemail box. Now imagine you called a different company and were greeted immediately by a live, cheerful person who introduces herself and asks how she may help you. What kind of an impression do […]
Read More...Ruby Receptionists Uses Hively to Measure and Improve Customer Happiness
We wanted to share one of our newest Hively customers: Ruby Receptionists, a virtual receptionist service. Ruby is a team of virtual receptionists trained to make a difference in your day. From their studio in Portland, Oregon, they answer calls for businesses across the nation with the kind of care and professionalism you would expect […]
Read More...Happy Customers Make Happy Teams
Today we finished our promotional video for Hively. Happy customers make happy teams. Friend us on YouTube! It’s just over 1 minute and a great way to better understand the value of Hively. Give it a view. We think you’ll get a kick out of it.
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