Blog, News & Announcements

Hively Upgrade: The ‘WOW’ Release

Posted on April 19th, 2012

We’re very excited to reveal the new version of Hively we have titled the ‘WOW’ Release. This release was almost completely based on customer feedback (thank you so much!) and system data. Read on to learn about all the improvements and new features now available in Hively. First, the ‘WOW’ What’s a WOW? You know […]


Customer Satisfaction Survey Fails

Posted on April 17th, 2012

I’ve been on the road traveling quite a bit lately – staying in hotels, renting cars, riding in taxis, taking flights, etc. Which means one thing – I’ve been bombarded by customer feedback surveys! Each survey was basically the same so I just chose one to discuss here. The Sofitel Customer Satisfaction Survey from the […]


5 Tips for Using Customer Feedback to Change Company Behavior

Posted on April 5th, 2012

Knowing when and how to properly gather customer feedback is imperative for any successful Business. However, acting on this feedback and using it to influence your company internally is even more important. Properly implementing a closed loop feedback system can dramatically improve every aspect of your company from the products you sell, to how you […]


Terry Starbucker: 9 Awesome Things You Can Learn From Drinking Coffee With Entrepreneurs

Posted on March 27th, 2012

Terry Starbucker is a business consultant that focuses on Leadership, Business Strategy and Execution, Customer Care, and Social Media. He spends much of his time helping businesses improve by implementing systems and process for measuring and learning from customer feedback. When he’s not doing that, he’s speaking and blogging on the topic. Yesterday, he posted […]


New York Times Article: When Businesses Can’t Stop Asking, ‘How Am I Doing?’

Posted on March 20th, 2012

Last week it was great to read an article in The New York Times about customer satisfaction surveys. The article discusses how companies are bombarding their customers with surveys in an effort to gauge customer satisfaction. However, it’s actually having the opposite effect as response rates are dropping dramatically. The frequent requests to fill out these surveys, […]


Delta Airlines Needs Hively for Measuring Customer Satisfaction

Posted on February 14th, 2012

Last week I was traveling and witnessed an interesting customer service experience happen while flying on Delta. While boarding my plane in San Diego, a man walked on to the plane and asked a flight attendant if he could get a customer comment card. The flight attendants response? “What for?” The man paused a bit […]


Creative Marketing Uses for QR Codes

Posted on February 2nd, 2012

Have you seen these odd looking shapes before?         Most likely you’ve seen them on movie posters or magazine ads. Although similar, these symbols are not bar codes or UPC symbols. This funny looking square of black pixels is called a ‘Quick Response Code‘ or ‘QR Code’ for short. If you’re unfamiliar, […]


How to Ensure Your Team’s Success With Hively

Posted on January 31st, 2012

Recently, one of our new customers sent us a simple but excellent question about Hively. The question: “What’s the best way to ensure my team’s success with Hively?” We thought it was an excellent question and sounded like a great blog topic for us to jump on. So here you go. Here are 10 suggestions on […]


Customer Feedback Helps Your Employees Be Successful

Posted on January 24th, 2012

One of the best investments you can make as a manager, executive, or business owner is in making your employees successful. Companies focused on making their employees happy and successful are more innovative, productive and create exceptional customer experiences. Put simply, happy employees make happy customers. A sure way to make your employees successful is […]


Top Business Resolution for 2012: Improved Customer Happiness

Posted on January 3rd, 2012

Does your business have big plans for 2012? Hopefully 2011 treated you well and helped you prepare for 2012. Do you have any resolutions for your business in this new year? If so, we’d guess some of those items might include: Increase revenue Gain new customers Move office space Create employee incentive plan Stop eating […]


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