How Your Customer Feedback Software Can Benefit You Best
I’ve always been the kind of person that learns best from personal experience. If I buy something that requires assembly, I just rip open the box and start trying to figure it out myself – no time for instructions. Recently, I learned (the hard way) the risks involved in this approach with customer feedback. You […]
Read More...At 3dcart, Customer Satisfaction is Priority No. 1
Since 1997, 3dcart has provided online retailers with ecommerce software that has become widely known for being reliable, full-featured and extremely user friendly. Today, 3dcart powers more than 16,000 global e-stores, and their award-winning, U.S. based, in-house customer service department is on hand 24/7/365 to offer free phone, email and video chat support. Steve Jobs […]
Read More...Increase Your Customer Engagement with Hively Thanks Buttons
When customers leave you feedback with Hively your engagement with them doesn’t have to stop there! Hively provides you with ‘thanks buttons’ to add to the customer feedback process. What are thanks buttons? Thanks buttons are customizable buttons that link to web pages, videos, white papers, coupons or even send emails. These buttons give your […]
Read More...New Help Enhancements Added to Hively!
We’ve added a couple of new enhancements to Hively, all focused on providing you with better customer service while using the application. The first enhancement is our ‘View Help’ screen. If you’re curious about where something is or what a button/link on a page does simply click the ‘View Help’ button at the bottom right […]
Read More...Hively Closed Loop Customer Feedback and Employee Rewards
Companies that measure customer feedback and reward employees for delivering outstanding customer service can gain a competitive edge and boost their bottom lines. These companies will see greater customer loyalty, less employee turnover and improved morale. Hively is the first web based system that offers you a complete ‘closed loop’ feedback system from customer to employee. […]
Read More...Hively, Easy Customer Feedback Platform – Featured on Nibletz!
Hively was featured on Nibletz yesterday! Check out the brief overview and interview with Hively CEO and Founder, Jason Lander. An Oregon startup called Hively is looking to change that for business. They are hoping their platform will have a better engagement rate for two primary reasons. It takes just nanoseconds to complete and they […]
Read More...Is Hively The Same As The Net Promoter System (NPS)?
We often get asked if using Hively is similar to measuring customer happiness with the Net Promoter Score (NPS). Our answer is – yes… and no. Much of the fundamental components of Hively are based on NPS. However, Hively improves upon the NPS rating system in several ways. Below we’ve listed all the ways we […]
Read More...New Customer Rating Snippet Added to the Gallery: Plain Text
We’ve added a new rating snippet in the Hively rating snippet gallery. The rating snippet gallery provides you with additional opportunities to gather customer feedback. The new rating snippet we’ve added is a ‘Plain Text’ option. Although plain text isn’t all that exciting, this option works great inside of email signature and CRMs that don’t […]
Read More...5 Tips for Using Customer Feedback to Change Company Behavior
Knowing when and how to properly gather customer feedback is imperative for any successful Business. However, acting on this feedback and using it to influence your company internally is even more important. Properly implementing a closed loop feedback system can dramatically improve every aspect of your company from the products you sell, to how you […]
Read More...Delta Airlines Needs Hively for Measuring Customer Satisfaction
Last week I was traveling and witnessed an interesting customer service experience happen while flying on Delta. While boarding my plane in San Diego, a man walked on to the plane and asked a flight attendant if he could get a customer comment card. The flight attendants response? “What for?” The man paused a bit […]
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