Customer Feedback Helps Your Employees Be Successful
One of the best investments you can make as a manager, executive, or business owner is in making your employees successful. Companies focused on making their employees happy and successful are more innovative, productive and create exceptional customer experiences. Put simply, happy employees make happy customers. A sure way to make your employees successful is […]
Read More...What Our Customers Say About Hively
Over the last couple of months it’s been great to work with and get feedback from so many new customers. It’s your insight and feedback that helps drive what we deliver in Hively. Our goal with Hively is to build a simple, yet incredibly useful application for gathering customer feedback, measuring customer happiness and rewarding […]
Read More...Top Business Resolution for 2012: Improved Customer Happiness
Does your business have big plans for 2012? Hopefully 2011 treated you well and helped you prepare for 2012. Do you have any resolutions for your business in this new year? If so, we’d guess some of those items might include: Increase revenue Gain new customers Move office space Create employee incentive plan Stop eating […]
Read More...Tips for Gathering Customer Feedback
Blog post by Hively Founder, Jason Lander. This post originally appeared on Ruby Receptionist’s blog – The Watercooler. How many times a week do you get this email? “Will you please take a few minutes to fill out our survey?” My personal email inbox currently holds requests for survey feedback from more than 10 companies. Apple’s in there, a hotel, […]
Read More...Hively: Customer Feedback Just Got Better
Hively was written up on the blog everythingpr! Blogger Mihaela Lica Butler wrote a great post about Hively and how it’s improving customer feedback. Hively can be used by any company that needs to measure customer satisfaction, and can be particularly useful in PR and marketing, hospitality, sales, travel and leisure and more. As any modern […]
Read More...Ruby Receptionists Uses Hively to Measure and Improve Customer Happiness
We wanted to share one of our newest Hively customers: Ruby Receptionists, a virtual receptionist service. Ruby is a team of virtual receptionists trained to make a difference in your day. From their studio in Portland, Oregon, they answer calls for businesses across the nation with the kind of care and professionalism you would expect […]
Read More...New in Hively: Custom Branding, High Score Tracking and Data Exporting
Today we released some new features in Hively. There are several new features we think you’ll be excited about. Hively now has new notification options, high score tracking, data exports and the ability to better promote your brand to your customers. Sweet! Custom Branding You can now style the page your customers see when they give […]
Read More...Measuring Customer Satisfaction Both Online and Offline
We just released a new feature in Hively – the Hively Rating Snippet Gallery. We listened to our customers and heard from many that you wanted to gather customer feedback in every engagement – both online and offline. The rating snippet gallery is a set of different rating snippet options that lets you do just that! […]
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