Why We Changed Our Scoring Method in Hively
Posted on April 24th, 2012
Our main focus with Hively is to provide the best product with the most value possible to our customers. With that in mind, we are constantly seeking feedback, researching, and looking for ways to improve our product. In this latest release we made a change to the way the scoring works in Hively. This decision […]
Read More...Hively Upgrade: The ‘WOW’ Release
Posted on April 19th, 2012
We’re very excited to reveal the new version of Hively we have titled the ‘WOW’ Release. This release was almost completely based on customer feedback (thank you so much!) and system data. Read on to learn about all the improvements and new features now available in Hively. First, the ‘WOW’ What’s a WOW? You know […]
Read More...New in Hively: Customer Happiness and Team Performance Reporting, and Direct Customer Feedback Requests
Posted on January 12th, 2012
Today we released some new features in Hively. There are several new features we think you’ll be excited about. Hively now has customer happiness and team performance reporting, as well as direct customer feedback requests. Customer Happiness and Team Performance Graphs and Trends. Team leaders now have the ability to see graphs and trends for all customer […]
Read More...New in Hively: Custom Branding, High Score Tracking and Data Exporting
Posted on November 22nd, 2011
Today we released some new features in Hively. There are several new features we think you’ll be excited about. Hively now has new notification options, high score tracking, data exports and the ability to better promote your brand to your customers. Sweet! Custom Branding You can now style the page your customers see when they give […]
Read More...Who Can Use Hively?
Posted on November 17th, 2011
Hively is currently being used in multiple industries by companies of varying sizes and different team make ups, all across the country. Recently, we’ve also welcomed a few customers from the U.K. and Germany. Hively is not limited to specific industries, teams, or companies of any size. From start ups, to small businesses, to large […]
Read More...New Customer Rating Snippet Added to the Gallery: Sleek!
Posted on October 17th, 2011
Last week we launched the new rating snippet gallery feature, creating additional opportunities for you to gather customer feedback. The rating snippet options we’ve added are just the beginning. For example, we just added one more. It’s called Sleek. Sleek is an inline rating snippet option that was requested by one of our customers. We […]
Read More...Measuring Customer Satisfaction Both Online and Offline
Posted on October 11th, 2011
We just released a new feature in Hively – the Hively Rating Snippet Gallery. We listened to our customers and heard from many that you wanted to gather customer feedback in every engagement – both online and offline. The rating snippet gallery is a set of different rating snippet options that lets you do just that! […]
Read More...Customer Satisfaction and Survey Gathering Simplified with Hively
Posted on September 15th, 2011
Hively is a simple customer survey and satisfaction measurement application that enables businesses to gather customer feedback with 1 click, whenever they want. Online PR News – 14-September-2011 – Hively, Inc. (http://www.teamhively.com) announced the release of its new web application for gathering customer feedback and measuring customer satisfaction. Hively better connects businesses with their customers by […]
Read More...Hively Announces Beta Participants
Posted on May 10th, 2011
Last week we accouned the beta sign up for our new product Hively and we had an amazing response! We orginally wanted only 3 – 5 companies to participate in the beta with us. However, because we had so many requests, we’re giving close to 20 companies a trial run with Hively. Apparently a lot […]
Read More...Announcing Hively’s Exclusive Beta
Posted on March 17th, 2011
Today we are launching Hively in an exclusive beta! Hively is a simple and effective way to measure client satisfaction for your business. You can use Hively to reward your employees and view real time client happiness feedback on your team’s performance. It’s a fun, effective and easy way to motivate your employees and give […]
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