How Your Customer Feedback Software Can Benefit You Best
I’ve always been the kind of person that learns best from personal experience. If I buy something that requires assembly, I just rip open the box and start trying to figure it out myself – no time for instructions. Recently, I learned (the hard way) the risks involved in this approach with customer feedback. You […]
Read More...Just In Time For The Holidays – Show Off Your Customer Happiness With A WOW Wall!
Many of our customers have asked us for the ability to show off their customer happiness scores. Several have even gone as far as updating their company blog monthly with the information. So, we’ve made it easy to publicly display your customer happiness ratings. We’re happy to announce a new feature in Hively – the […]
Read More...The 3 Biggest Misconceptions Small Business Owners Have About Customer Service
One thing about the customer service space that really irks me is this obsessive emphasis on “best practices” and generic tips… all of them backed by almost no data. That’s a shame, because the data is definitely out there, in the form of consumer research studies and social psychology books & experiments. While most of the […]
Read More...Customer Satisfaction Survey Fails
I’ve been on the road traveling quite a bit lately – staying in hotels, renting cars, riding in taxis, taking flights, etc. Which means one thing – I’ve been bombarded by customer feedback surveys! Each survey was basically the same so I just chose one to discuss here. The Sofitel Customer Satisfaction Survey from the […]
Read More...Service Counts!
Does bad customer service drive you crazy? That’s a question so popular that CNBC has turned it into a tv show. Check out this clip for ‘Customer (Dis)service. What do you think? Are companies out there getting the message that paying attention to customer satisfaction is critical to their success?
Read More...5 Ways to Delight Your Customers
Blog post by Hively Founder, Jason Lander. This post originally appeared on Monster’s Blog – MonsterThinking. The new metric for measuring business success is customer delight. If you’re not delighting your customers, the prospect of growth in today’s highly competitive, low-growth economy isn’t promising. When was the last time you went above and beyond and completely “delighted” […]
Read More...Who Can Use Hively?
Hively is currently being used in multiple industries by companies of varying sizes and different team make ups, all across the country. Recently, we’ve also welcomed a few customers from the U.K. and Germany. Hively is not limited to specific industries, teams, or companies of any size. From start ups, to small businesses, to large […]
Read More...Net Promoter Score Vs. Hively (pt. 1)
One of the questions we get asked often is “how does the Net Promoter Score (NPS) compare to Hively?” Or, “is the Hively rating method similar to the Net Promoter Score (NPS)?” Our answer is that yes, it is similar. However, we believe that Hively improves upon the NPS rating system in a few ways. […]
Read More...Happy Customers Make Happy Teams
Today we finished our promotional video for Hively. Happy customers make happy teams. Friend us on YouTube! It’s just over 1 minute and a great way to better understand the value of Hively. Give it a view. We think you’ll get a kick out of it.
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