Blog, News & Announcements

Many of our customers have asked us for the ability to show off their customer happiness scores. Several have even gone as far as updating their company blog monthly with the information. So, we’ve made it easy to publicly display your customer happiness ratings. We’re happy to announce a new feature in Hively – the [...]

We just finished adding a new integration partner to Hively. This time with one of our favorite help desk applications – Help Scout. Help Scout is perhaps, the most simple solution available for managing your customer support. It’s easy to get started with Help Scout and ideal for small businesses. It’s easy to insert Hively [...]

One thing about the customer service space that really irks me is this obsessive emphasis on “best practices” and generic tips… all of them backed by almost no data. That’s a shame, because the data is definitely out there, in the form of consumer research studies and social psychology books & experiments. While most of the [...]

IdeaMensch is a blog that interviews founders of start up companies. Check out their interview with Jason Lander, Founder and CEO of Hively. Where did the idea for Hively come from? We worked with companies for years that were incredibly focused on customer service. However, most of them weren’t measuring their customer satisfaction levels, and [...]

When customers leave you feedback with Hively your engagement with them doesn’t have to stop there! Hively provides you with ‘thanks buttons’ to add to the customer feedback process. What are thanks buttons? Thanks buttons are customizable buttons that link to web pages, videos, white papers, coupons or even send emails. These buttons give your [...]

Advantage RN and Advantage On Call place nursing and allied health professionals into jobs all across the country. They provide daily, contract or permanent placement opportunities for healthcare professionals looking for exciting career options. Advantage RN and Advantage On Call talk to 100′s of candidates and clients every day so providing exceptional customer service is key to their [...]

We’ve added a couple of new enhancements to Hively, all focused on providing you with better customer service while using the application. The first enhancement is our ‘View Help’ screen. If you’re curious about where something is or what a button/link on a page does simply click the ‘View Help’ button at the bottom right [...]

The Oregon Entrepreneurs Network (OEN) is an amazing organization that has help Oregon Entrepreneurs for years. Hively has been a member since we started the company and enjoyed many of the benefits membership brings us – access to other successful entrepreneurs, informative talks, networking events and much more. This week, OEN did a member spotlight [...]

We’re happy to officially release our Buzz feature of Hively! The feedback from the feature and our partnership integration with Tango Card has been so overwhelmingly positive we’ve decided to take it out of beta early and make it available to everyone. The Buzz immediate employee feedback and reward system enhances Hively’s easy platform for [...]

Companies that measure customer feedback and reward employees for delivering outstanding customer service can gain a competitive edge and boost their bottom lines. These companies will see greater customer loyalty, less employee turnover and improved morale. Hively is the first web based system that offers you a complete ‘closed loop’ feedback system from customer to employee. [...]