How it works

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Step 1 Create your team and add team members.

Add team members

Step 2 Place rating snippets in your email, CRM, ticket tracking system or print QR codes.

Your snippet

Step 3 Get customer feedback through rating snippets or send requests directly through Hively.

Get feedback

Step 4 Team members get real time feedback and earns points based on customer happiness!

Earn Points

Step 5 View customer happiness scores for your team and each team member.

View team scores

Step 6 Get instant alerts on customer ratings and daily, or weekly email summaries.

Notifications

Step 7 Reward your top performing team members with the highest score!

buzz email message

Step 8 Gather feedback with QR codes through mobile devices.

Happiness

Step 9 Happy customers = more business. Happy teams = motivated employees.

Happiness