Why use Hively?

Get better connected to your customers by asking them one very important question… How did I do? With Hively, your customers can answer that question any time they want with one click. Hively invites customers to constantly give feedback in a fun and engaging way. Because it’s convenient and simple, your customers will happily give you valuable feedback more often. The more feedback your customers give, the easier it is for you to measure their happiness and keep them as customers.

 

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Hively gives you consistent, real time feedback you can act on. Most companies try to measure customer satisfaction with surveys. But surveys are time consuming and have a low engagement rate. Survey data is also difficult to manage because it’s aggregated, not real time and rarely (if ever) makes it’s way to the people who need it most – the employees interacting with your customers. With Hively, sending customer satisfaction surveys is a thing of the past.

 

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Hively gives your employees real time feedback so they immediately respond to customer needs. Team members earn points with each customer rating to gain a total customer happiness score. These scores motivate your customer facing teams to continually seek feedback so they can improve the service they provide. Best of all, Hively lets you identify and reward your top performers!