Read some tips from customer service experts! These people were Top Score holders in Hively and led their teams in providing excellent customer service!
Take the time to re-read what you’ve written to the customer before you send it. Don’t rush through it. Check your spelling, your syntax, your grammar and your information. Details make the difference.
Remember to smile! Customers may not be able to see it, but a smile comes through over your voice on the telephone!
The best way to provide excellent customer service is to understand the needs of your customer. Then, tailor the service to each individual in the manner which best suits them.
Short and Sweet while being sincere.
Be innovative, and offer your customers different solutions or work-arounds to help solve problems. This may mean going the extra mile, and it’s worth it. Your customers will see your willingness to help and feel you are taking special care of them – because you are!
Remember that everyone has their own style of learning.
Provide timely service. The customer has proven they are committed by buying your product, so you should be responsive and empathetic to their needs when they have problems. No problem should be too small to provide a rapid response. Fast service is also one of the few pieces of positive feedback that people love to share!
Create a clear vision of the experience you want to create for your clients, and then put the right people and processes in place to make that happen.
Always having a cheerful tone while speaking
Make your customer feel important and appreciated.
Be a good listener.
Let the customer know they have your complete attention and they are the most important person at that moment.
I always try to make the support or training fit the person with whom I’m speaking. Sometimes this means bringing a little laughter or personal touch to the conversation, other times to-the-point service is the key. The more experience you have with the customer, the easier this becomes.
Respond to any client question or issue immediately. Let them know you are committed to solving the situation and value their partnership.
I do my best to delight the customers I speak with by always being friendly.