Customer Service Tips from the Experts!

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Read some tips from customer service experts! These people were Top Score holders in Hively and led their teams in providing excellent customer service!

Kelly

Give us 1 tip for providing excellent customer service:

Take the time to re-read what you’ve written to the customer before you send it. Don’t rush through it. Check your spelling, your syntax, your grammar and your information. Details make the difference.


Name: Kelly Degler
Team: Trainsignal

Michael


Name: Michael Armstrong
Team: Infomart2000
Give us 1 tip for providing excellent customer service:

Remember to smile! Customers may not be able to see it, but a smile comes through over your voice on the telephone!


Bianca

Give us 1 tip for providing excellent customer service:

The best way to provide excellent customer service is to understand the needs of your customer. Then, tailor the service to each individual in the manner which best suits them.


Name: Bianca Stover
Team: Adventist Midwest Recruitment Team

Kurt


Name: Kurt Elliott
Team: Advantage On-Call
Kurt had the top Hively score for his team at Advantage On-Call.

Short and Sweet while being sincere.


Jill

Jill had the top score on his team at Ruby Receptionists.

Be innovative, and offer your customers different solutions or work-arounds to help solve problems. This may mean going the extra mile, and it’s worth it. Your customers will see your willingness to help and feel you are taking special care of them – because you are!


Name: Jill Holmes
Team: Ruby Receptionists

Shelly


Name: Shelly Anibas
Team: ESoftware Professionals
Shelly had the top Hively score for her team at
ESoftware Professionals.

Remember that everyone has their own style of learning.


Shashi

Shashi had the top score on his team at Intel.

Provide timely service. The customer has proven they are committed by buying your product, so you should be responsive and empathetic to their needs when they have problems. No problem should be too small to provide a rapid response. Fast service is also one of the few pieces of positive feedback that people love to share!


Name: Shashi Jain
Team: Intel

Kendra


Name: Kendra Neal
Team: Ruby Receptionists
Kendra had the top Hively score for her team at
Ruby Receptionists.

Create a clear vision of the experience you want to create for your clients, and then put the right people and processes in place to make that happen.


Jamie

Jamie had the top score on her team at Grapetree Medical Staffing.

Always having a cheerful tone while speaking
with customers!

team member photo
Name: Jamie Foster
Team: Grape Tree Medical Staffing

Cyndi

Team Member Image
Name: Cyndi
Team: GrapeTree Medical Staffing
Cyndi had the top Hively score for her team at
GrapeTree Medical Staffing.

Make your customer feel important and appreciated.
Be a good listener.


Pam

Pam had the top score on her team at Grapetree Staffing.

Let the customer know they have your complete attention and they are the most important person at that moment.

Team Member Image
Name: Pam
Team: Smashing Concordians from Grape Tree Medical Staffing

Connie

Team Member Image
Name: Connie
Team: eSoftware Professionals
Connie had the top Hively score for her team at eSoftware Professionals.

I always try to make the support or training fit the person with whom I’m speaking. Sometimes this means bringing a little laughter or personal touch to the conversation, other times to-the-point service is the key. The more experience you have with the customer, the easier this becomes.


Amy

Amy had a Top Score of 30 for her team in January 2012.

Respond to any client question or issue immediately. Let them know you are committed to solving the situation and value their partnership.

Team Member Image
Name: Amy
Team: Staffing eTrainer

Peter David


Name: Peter
Team: 11 Bridges
Peter provides customer service to customers of 11 Bridges, all across the nation. He had a Top Score of 26 for his team in October 2011.

I do my best to delight the customers I speak with by always being friendly.