Hively Launches the Buzz Immediate Employee Feedback and Reward System
We’re happy to officially release our Buzz feature of Hively! The feedback from the feature and our partnership integration with Tango Card has been so overwhelmingly positive we’ve decided to take it out of beta early and make it available to everyone. The Buzz immediate employee feedback and reward system enhances Hively’s easy platform for […]
Read More...Hively Closed Loop Customer Feedback and Employee Rewards
Companies that measure customer feedback and reward employees for delivering outstanding customer service can gain a competitive edge and boost their bottom lines. These companies will see greater customer loyalty, less employee turnover and improved morale. Hively is the first web based system that offers you a complete ‘closed loop’ feedback system from customer to employee. […]
Read More...How to Reward Your Employees with Buzz and Gift Cards from Tango Card
Last week we launched our Buzz feature enabling you to immediately recognize, reward and motivate your employees and fellow team members. We also added the ability to attach real time, tangible rewards in the form of gift cards delivered through our new partner – Tango Card. Here’s a quick overview on how to get started […]
Read More...Hively Partners with Tango Card to Reward Great Customer Service
We have some exciting news to announce! We have partnered with one of our favorite companies – Tango Card. Tango Card enables companies to incorporate digital goods into gift card and loyalty programs. Their solutions power Bing Rewards, FedEx, Toluna, and now Hively! In our latest release we introduced the Buzz feature that enables team members […]
Read More...Reward and Motivate Your Employees and Fellow Team Members with Buzz from Hively!
Earlier this week we announced a new feature we’ve been working on for a few months now – Buzz! The idea came about very early after launching Hively when customers stated requesting the ability for team members (employees) to give feedback to each other. One of the key requirements requested with this feature was to […]
Read More...Ta-Da! Introducing Hively Buzz!
Today we’re really excited to announce the ‘Buzz’ version of Hively! We’ve had several customers request the ability for team members (employees) to give feedback to each other and to have that feedback be separate from customer feedback. Employees giving each other feedback is a great way to keep your team members motivated and get […]
Read More...Gamifying Customer Satisfaction
The gamification of customer satisfaction is a hot topic right now. A few weeks back, CRM Analyst Lauren Carlson wrote a post on Software Advice about the idea of companies like UseVoice adding gaming elements to their help desk software. The article titled, Gamification, The Key to Preventing Support Area Burnout, focuses on how adding […]
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