Ta-Da! Introducing Hively Buzz!
Posted on July 24th, 2012
Today we’re really excited to announce the ‘Buzz’ version of Hively! We’ve had several customers request the ability for team members (employees) to give feedback to each other and to have that feedback be separate from customer feedback. Employees giving each other feedback is a great way to keep your team members motivated and get […]
Read More...Hively Mobile Customer Feedback Solution
Posted on July 3rd, 2012
One of our goals with Hively is to let you get feedback from every touch point with your customers. Not everyone provides customer service on the web. Many companies such as hotels, delivery providers, retail, airlines and restaurants provide direct, face to face customer service. Hively provides a solution for these types of businesses as […]
Read More...What Hively Can Do For Your Pet Sitting Business
Posted on June 28th, 2012
Well – don’t take our word for it. See what one of our happy customers has to say about it – and show you! Joshua Cary will walk you through a demo of how Hively will “work wonders on getting feedback and reviews from your clients.”
Read More...Is Hively The Same As The Net Promoter System (NPS)?
Posted on June 7th, 2012
We often get asked if using Hively is similar to measuring customer happiness with the Net Promoter Score (NPS). Our answer is – yes… and no. Much of the fundamental components of Hively are based on NPS. However, Hively improves upon the NPS rating system in several ways. Below we’ve listed all the ways we […]
Read More...Hively Rating System In The Wild
Posted on May 23rd, 2012
The Hively rating system has once again been spotted in the wild! One of our customers sent this in to us while on a recent trip to China. While going through the passport control counter in Shanghai, China – this was spotted. After your passport is scanned, the panel lights up and asks for feedback […]
Read More...Customer Happiness Matters To Tango Card
Posted on May 17th, 2012
Tango Card provides virtual gift cards that can be used like cash or used to purchase gift cards from premier stores like Amazon, iTunes, Zappos or Starbucks. You can also donate any balance to one of their many non-profit partners. Best of all – it works on any mobile device. That’s right – adios wallet full […]
Read More...Join Us at Webvisions Portland
Posted on May 15th, 2012
We’re exciting to be presenting Hively at WebVisions this week in the Business Innovation and Education Lab. We’ll be presenting along with several other great start up companies. The event is free and is being held this Wednesday, May 16th from 9am – 5pm. The Business Innovation and Education Lab is an all day event […]
Read More...New Customer Rating Snippet Added to the Gallery: Plain Text
Posted on May 10th, 2012
We’ve added a new rating snippet in the Hively rating snippet gallery. The rating snippet gallery provides you with additional opportunities to gather customer feedback. The new rating snippet we’ve added is a ‘Plain Text’ option. Although plain text isn’t all that exciting, this option works great inside of email signature and CRMs that don’t […]
Read More...Why WOWing Your Customers Matters
Posted on May 8th, 2012
What does it mean to ‘WOW’ your customers? That’s a good question that can have many answers. Essentially, WOWing your customers comes down to doing the unexpected. It means going above and beyond and exceeding customer expectations. It doesn’t necessarily have to be a big thing and it doesn’t have to cost money. It’s whatever […]
Read More...OEN Webinar Series: Life In An Incubator – Hively
Posted on May 3rd, 2012
This week Hively Founder and CEO Jason Lander was interviewed by the Oregon Entrepreneurs Network (OEN) for their new series ‘Life in an Incubator.’ The video interview is approximately one hour. In the video Jason talks about the experience Hively had in a local Portland incubator – The Portland Seed Fund. You can watch the […]
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