Customer Happiness Matters To Tango Card
Posted on May 17th, 2012
Tango Card provides virtual gift cards that can be used like cash or used to purchase gift cards from premier stores like Amazon, iTunes, Zappos or Starbucks. You can also donate any balance to one of their many non-profit partners. Best of all – it works on any mobile device. That’s right – adios wallet full of gift cards!
Tango Card fully understands the value of keeping their customers happy and they use Hively to measure their customer satisfaction.
“Hively is simple, cool and useful. We can truly quantify our customer happiness without dealing with an expensive, time consuming survey process.'” – Ty Wolf-Jones, Director of Ops at Tango Card
In the last 30 days alone, Tango Card has had a 24% response rate from their customers using Hively and has an overall customer happiness rating of 94%! Woo hoo!
Here’s a tip from Tango Card for providing exceptional customer service:
Try to put yourself in your customers shoes. The best way to do that is to listen. When we talk less and listen more we can easily see where the customer is coming from and what they really need. Then you can truly help.
Learn more about Tango Card and their service here.
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