Tips for Gathering Customer Feedback
Blog post by Hively Founder, Jason Lander. This post originally appeared on Ruby Receptionist’s blog – The Watercooler. How many times a week do you get this email? “Will you please take a few minutes to fill out our survey?” My personal email inbox currently holds requests for survey feedback from more than 10 companies. Apple’s in there, a hotel, […]
Read More...5 Ways a Virtual Receptionist Service Can Make Your Clients Happier
Imagine that you called a company and were routed through an automated attendant; no one answers, and you leave a message on a general voicemail box. Now imagine you called a different company and were greeted immediately by a live, cheerful person who introduces herself and asks how she may help you. What kind of an impression do […]
Read More...Ruby Receptionists Uses Hively to Measure and Improve Customer Happiness
We wanted to share one of our newest Hively customers: Ruby Receptionists, a virtual receptionist service. Ruby is a team of virtual receptionists trained to make a difference in your day. From their studio in Portland, Oregon, they answer calls for businesses across the nation with the kind of care and professionalism you would expect […]
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