Customer Satisfaction and Survey Gathering Simplified with Hively
Posted on September 15th, 2011
Hively is a simple customer survey and satisfaction measurement application that enables businesses to gather customer feedback with 1 click, whenever they want.
Online PR News – 14-September-2011 – Hively, Inc. (http://www.teamhively.com) announced the release of its new web application for gathering customer feedback and measuring customer satisfaction. Hively better connects businesses with their customers by helping them gather ongoing, real time customer feedback in a fun and engaging way.
“Most companies send customer surveys out to gather feedback. But surveys have a low engagement rate because they’re time consuming to create and to complete,” said Jason Lander, Founder and CEO of Hively. “In addition, survey data is difficult to act upon because it’s aggregated, not real time and rarely (if ever) makes it’s way to the people who need it most – the employees interacting with your customers.”
With Hively, your team members invite customers to give feedback by constantly asking them to rate the service they just received. These feedback requests are sent in every email or after every phone call, sales meeting, webinar, or training your customers receive. Team members get points for the feedback they receive and are ranked amongst their team based on their customer happiness score.
By capturing real time customer feedback, Hively helps businesses respond to their customers in a timely manner. Positive comments can be shared publicly as testimonials and negative issues can be addressed immediately. Hively takes only a few minutes to set up and easily integrates with any email client, CRM or ticket tracking system.
“There’s never been a simpler and more effective way to measure customer satisfaction and reward team members for providing exceptional service,” said Lander.
About Hively, Inc.
Founded in 2010 by veteran tech start up entrepreneurs, Hively, Inc. sets out to provide businesses with a fun and engaging way to keep their customers happy and teams motivated. We believe software doesn’t have to be difficult or boring to be useful. Hively will better connect your teams with your customers and create a culture of providing exceptional customer service within your organization. For more information about Hively, Inc. visit www.teamhively.com.
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