Customer Service Matters to Advantage RN and Advantage On Call
Posted on August 28th, 2012
Advantage RN and Advantage On Call place nursing and allied health professionals into jobs all across the country. They provide daily, contract or permanent placement opportunities for healthcare professionals looking for exciting career options.
Advantage RN and Advantage On Call talk to 100’s of candidates and clients every day so providing exceptional customer service is key to their business success. Advantage RN and Advantage On Call use Hively to measure customer happiness and to motivate their employees to provide the best customer experience possible.
“Hively is an amazing tool to help us measure our customer satisfaction. We use it to reward our employees that provide the best customer service on a weekly basis. It’s an excellent motivator and constant reminder to our team that our customers are #1 to us.” – Dan Gutierrez, VP of Advantage On Call
Since the release of our new Buzz feature, Advantage RN and Advantage On Call have been rewarding their top performers with Buzz that contain Starbucks gift cards as a reward. In the last couple of weeks alone they have seen a dramatic increase in their customer engagement and employee motivation. Advantage RN and Advantage On Call currently have an overall customer happiness rating of 96%. Way to go Advantage RN and Advantage On Call!
Here’s a tip from Advantage for providing exceptional customer service or motivating your team:
“We’ve created a weekly and monthly competition with Hively’s point system. We give extra points for customer responses and negative points for lack of participation. This has created an environment that put’s our customer and employee’s first. We pride ourselves on working for our customer and employee’s first and their feedback has helped us reward our internal team and adjust our processes so that we can continue to succeed”
Learn more about Advantage RN and Advantage On Call and their service here: http://www.advantagern.com & http://www.advantageoncall.com
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