Some of you may have never heard the term gamification. Gamification is the process of adding gaming elements to a process or activity for the purposes of encouraging action and rewarding behavior. This process is becoming a widely accepted trend. Gamification is a great motivator for getting employees to engage, focus and better enjoy the work they’re doing. More and more we’re even seeing larger, enterprise applications like Jive Software implement gaming mechanics into their applications.
As Lauren writes in her post –
Gamification is slowly but surely gaining wide acceptance across the enterprise, with many software vendors already integrating gaming elements into their products.
Accomplishment Metrics: Hively lets you quickly view the happiness rating trends of your teams, individual team members and your customers. This data helps you measure both engagement and overall satisfaction.
Leaderboards: As team members earn points they receive a total customer happiness score. This score ranks each team member on the Hively leaderboard and always shows you who has the top score. You can filter this view and see different results for the last 7 days, last 30 days and all time.
Combining both of these gaming components increases customer and employee engagement and provides managers with simple metrics they can use to reward top performing employees. Best of all, Hively can be used stand alone or integrated easily into your CRM or Ticket tracking systems like Salesforce.com, Desk.com, or Zendesk.
Check back in a couple of weeks. We’ll be announcing our new release with even more gaming components, application integration enhancements and some new partnerships. Stay tuned!
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