Is Hively The Same As The Net Promoter System (NPS)?
We often get asked if using Hively is similar to measuring customer happiness with the Net Promoter Score (NPS). Our answer is – yes… and no. Much of the fundamental components of Hively are based on NPS. However, Hively improves upon the NPS rating system in several ways. Below we’ve listed all the ways we […]
Read More...Net Promoter Score Vs. Hively (Pt. 2)
Many companies have considered using the Net Promoter Score (NSP) as the go-to method for measuring customer happiness. Although there are some great aspects of the NPS rating method, we highlighted several several failures of the Net Promoter Score in our last post in this series. In this post, we’ll describe how Hively improves upon […]
Read More...Net Promoter Score Vs. Hively (pt. 1)
One of the questions we get asked often is “how does the Net Promoter Score (NPS) compare to Hively?” Or, “is the Hively rating method similar to the Net Promoter Score (NPS)?” Our answer is that yes, it is similar. However, we believe that Hively improves upon the NPS rating system in a few ways. […]
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