Supportpal provides powerful self-hosted, on-premise help desk software that is easy, fast and intuitive. SupportPal elegantly brings all customer communication into one place. Communicate with customers via a wealth of channels – email, web, API and social media.
Integrating with Hively
Adding Hively to Supportpal is as simple as pasting the Hively snippet into your email templates, turning every email into a feedback opportunity. With your snippet installed you can:
- Receive real-time feedback from your emails.
- Be notified every time feedback is given.
- Send follow-up feedback requests to your customers at the end of an interaction such as after a sale is completed or a support ticket is closed.