Organize and structure communication with OTRS. You’ll gain the mental space and creativity needed to drive your vision forward, and teams will have the tools and insights they need to be happy, confident and successful in their roles today.
Integrating with Hively
Adding Hively to OTRS is as simple as pasting the Hively snippet into your email templates, turning every email into a feedback opportunity. With your snippet installed you can:
- Receive real-time feedback from your emails.
- Be notified every time feedback is given.
- Send follow-up feedback requests to your customers at the end of an interaction such as after a sale is completed or a support ticket is closed.