By making the customer their platform’s atomic unit, Kustomer empowers your agents to know everything about every customer. From purchase and engagement history to tracking events and custom objects that fit your business logic, Kustomer organizes all your customer data in one timeline.
Integrating with Hively
Adding Hively to Kustomer is as simple as pasting the Hively snippet into your email templates, turning every email into a feedback opportunity. With your snippet installed you can:
- Receive real-time feedback from your emails.
- Be notified every time feedback is given.
- Send follow-up feedback requests to your customers at the end of an interaction such as after a sale is completed or a support ticket is closed.