Kayako’s help desk software is a full suite of tools including live chat software that’s quick and easy to integrate, and an organized shared inbox, making their solutions easy and affordable to use. Their fully integrated help desk software allows companies of all sizes to provide exceptional customer service in multiple languages across live chat, email, facebook and twitter.
Integrating with Hively
Adding Hively to Kayako is as simple as pasting the Hively snippet into your email templates, turning every email into a feedback opportunity. With your snippet installed you can:
- Receive real-time feedback from your emails.
- Be notified every time feedback is given.
- Send follow-up feedback requests to your customers at the end of an interaction such as after a sale is completed or a support ticket is closed.