Get a 10x better customer response rate
without an expensive and time-consuming survey process
Our customer satisfaction survey tool makes every email a feedback opportunity via ‘Smileys’ in your team’s email signatures.
Happy customers make happy teams
Free for teams of 3. No credit card required on signup.
Brands using Hively
About Hively
Hively is a customer satisfaction platform that gives customer support and frontline teams the simplest way to gather customer feedback, track and reward your employees. Hively provides your customers with the ability to rate their experience with your company in every interaction.
Free for teams of 3. No credit card required.
Are you facing these problems?
Feedback helps us understand the WHY behind what people are doing. When we match customer feedback to what we’re seeing in our analytics, we know how to fix problems and go after the right opportunities.
Customers today want immediate resolution of their concerns and problems. So knowing about customer problems as soon as possible makes it easy to resolve quickly and keep a customer happy.
Streamlined processes not only reduce errors, but also help clarify job duties and increase team productivity. With a streamlined process, your customers get answers and solutions faster and more accurately.
Free for teams of 3. No credit card required.
This is how Hivey can help you fix all these problems and have better customer satisfaction, and more insights to improve your service
Increase your response rate by collecting feedback with a single click
Hively’s smileys are a friendly and engaging way for your customers to leave feedback with just one click. You can collect feedback simply and inexpensively by adding the Hively snippet to your email signature, or via direct feedback requests sent from Hively.
Save time by integrating Hively to any tool you’re using
From Outlook, Gmail and Yahoo to Zendesk, Desk, Helpscout and Salesforce, Hively easily integrates with any email client, CRM or ticket tracking system you’re using. Add Hively to your company’s emails directly, through a Signature Manager or via your CRM or Helpdesk system.
Understand your customer’s needs with insightful customer happiness reports
You only value what you measure and Hively gives you the tools you need to turn your feedback into a coherent picture of your customer’s needs and your team’s performance. The Leaderboard lets you identfiy your top performing team members at a glance. Benchmarks show your overall performance and our powerful reporting tool lets you srill deeply into the detail. Email summaries and notifications keep you up to date on all of your feedback. Easy filters let you see the data for all, or specific customers and team members over the periods you select.
Increase your customer satisfaction by improving what matters the most
Whether you’re using feedback to drive culture change, refine your product or services or increase customer retention, Hively has you covered. Our feedback notifications help you catch issues as they hapen and step in when needed. Understanding the trends and themes in your feedback will keep you on top of what matters most to your customers, resulting in improved retention and greater promotion of your brand.
Track and motivate your frontline teams with satisfaction points, leaderboards
Team members earn points with each customer rating to gain a customer happiness score. These scores motivate your customer-facing teams to continually seek feedback and improve the service they provide. Quickly view team member rankings for the week, month or all-time so you know which team members are performing best! Better yet, Hively lets you send a Buzz to your top performers to recognise a job well done.
Drive new business by showcasing feedback
Grow your business and increase your conversion rate by showing off your CSAT scores and positive comments on your website, social media or ads.
Free for teams of 3. No credit card required.
See what our customer say about us
Working with Hively is great. They do a great job of not only promoting good customer service, but of actually practicing it too!
Jeanenne Kinnetz, Grapetree
Hively is simple, cool and useful. We can truly quantify our customer happiness without dealing with an expensive, time consuming survey process.
Ty Wolf-Jones, Tango Card
We love Hively. It gives us detailed insight into our customer satisfaction that we didn’t have before.
David Folwell, Travelers Haven
We have completely eliminated surveys and we’re now using Hively for real time customer feedback. It is simple to use, very inexpensive and good feedback for on-going performance improvement ideas.
Jennifer Fuicelli, Advanced Medical
Since Hively’s mission is to help increase customer happiness we knew their product would be a good fit for us.
Jill Nelson, Ruby Receptionists
Hively is the simplest tool for gathering customer feedback we’ve ever used.
Damon Gage, SpringAhead
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