With the introduction of the new reporting module in Hively customers on paid plans will now be able to dive deeper into their feedback. The new reporting functionality can be accessed by selecting Reporting from the main menu. Fundamentally, two types of reports can be run – summary and detail.
Detail reports don’t aggregate your data and are most useful when dealing with data that doesn’t make sense to summarise. For example, listing out all ratings that have a comment or seeing the details of every rater that has left a rating. These are the detail fields:
Team Member: The recipient of the rating
Email: The email address of the recipient of the rating
Team: The team of the recipient of the rating
Rating: Wow, Happy, Satisfied or Unhappy
Ticket: The Ticket Id associated with the rating, if one is provided
Public: Whether the rater has given permission for the details of the rating to be shared publicly. E.g. on your website or Wow Wall.
Repeats: The number of ratings that have been received from from the same IP Address for the same team member
Rating Id: The unique identifier for the rating
Request Id: If a rating was the result of a Rating Request then the unique identifier of that request will be provided
Summary reports contain total fields, such as the total number of ratings received by a team member, or the percentage of ratings of each rating type per month. Here’s the list of fields that you can summarise your data by:
Both summary and detail reports can be filtered by criteria such as date range or rating type. The full list of filters is as follows:
Ratings: e.g. report only on Wows
Comments: report either on all ratings or only ratings with a comment
Rater Email/Domain: report on ratings received from a specific email address or domain
Team Member: report on ratings for a specific team member
Teams: report on ratings for specific teams
Last but not least, you can either view your reports directly in your browser or export them as CSV files via the Download Report button.
We’re pretty excited by this release and hope it helps you get even more value out of your feedback. If you have any thoughts to share, send them through to firstname.lastname@example.org.