“Hively is an amazing tool to help us measure our customer satisfaction. We use it to reward our employees that provide the best customer service on a weekly basis. It’s an excellent motivator and constant reminder to our team that our customers are #1 to us.” – Dan Gutierrez, VP of Advantage On Call
“We’ve created a weekly and monthly competition with Hively’s point system. We give extra points for customer responses and negative points for lack of participation. This has created an environment that put’s our customer and employee’s first. We pride ourselves on working for our customer and employee’s first and their feedback has helped us reward our internal team and adjust our processes so that we can continue to succeed”