Companies that measure customer feedback and reward employees for delivering outstanding customer service can gain a competitive edge and boost their bottom lines. These companies will see greater customer loyalty, less employee turnover and improved morale.
Hively is the first web based system that offers you a complete ‘closed loop’ feedback system from customer to employee. Our goal with Hively is to create the simplest way for companies to gather and measure customer feedback, and reward their employees for providing exceptional customer service. The diagram below is our way of visually explaining how this process works.
Knowing when and how to properly gather customer feedback is imperative for any successful Business. However, acting on this feedback and using it to influence your company internally is even more important....
Comment for Hively Closed Loop Customer Feedback and Employee Rewards