One of our goals with Hively is to let you get feedback from every touch point with your customers. Not everyone provides customer service on the web. Many companies such as hotels, delivery providers, retail, airlines and restaurants provide direct, face to face customer service. Hively provides a solution for these types of businesses as well.
Using the QR Code rating option lets your customers give feedback through any mobile device without having to send a text or make a phone call. There’s no survey to fill out – just a simple 1 click response and a place to leave additional comments if desired. The feedback is sent instantly to your team member and as a manager, you get copied on the feedback. This way, you can give immediate praise to your team member for great performance, or address any issues if the customer is not satisfied.
You can also incentivize your customers to give you feedback by creating Call-To-Action (CTA) buttons for them to view after they’ve completed the feedback. These CTA buttons let you create anything you want such as coupons, discounts, prizes, premium content, white papers, videos, etc. and can be customized based on whether the feedback was happy, satisfied or unhappy.
So check out Hively to see how it can help improve your customer happiness and employee motivation both on the web and through face to face customer interactions.